ONE RED DOG
TERMS AND CONDITIONS & BOOKING POLICY
Restaurant Information
One Red Dog
Steamship Building, North Queens Wharf, Wellington
Phone: 04 918 4723
Established 1997
1. RESERVATIONS
1.1 Booking Confirmation
All reservations must be made through our online booking system or by telephone during business hours. A reservation is confirmed only when you receive a confirmation email or phone call from our staff.
1.2 Reservation Times
Standard dining reservations are held for 15 minutes from the booked time. If you are running late, please contact us on 04 918 4723 to advise. We cannot guarantee table availability if you arrive more than 15 minutes after your reservation time.
1.3 Group Bookings
For parties of 8 or more guests, please contact us directly to discuss your requirements. Special terms may apply for large groups.
1.4 Cancellations and Changes
We require at least 24 hours notice for cancellations or changes to reservations. For group bookings of 8 or more, we require 48 hours notice. Failure to provide adequate notice may result in restrictions on future bookings.
1.5 No Shows
If you do not arrive for your reservation and have not notified us, this will be recorded as a no-show and may affect your ability to make future reservations.
2. DINING EXPERIENCE
2.1 Table Time Limits
During busy periods, tables may be allocated for a maximum of 2 hours. Our staff will advise you at the time of booking if a time limit applies to your reservation.
2.2 Seating
While we will do our best to accommodate seating preferences, we cannot guarantee specific table locations. Table allocation is at the discretion of restaurant management based on availability and operational requirements.
2.3 Dress Code
We maintain a relaxed and casual atmosphere. We ask that guests dress appropriately for a dining environment. Management reserves the right to refuse entry to inappropriately dressed guests.
3. FOOD AND BEVERAGES
3.1 Menu
Our menu specializes in pizza, pasta and antipasto. Menus are subject to change based on seasonal availability and chef discretion. We will make every effort to accommodate dietary requirements with advance notice.
3.2 Allergies and Dietary Requirements
Please inform our staff of any allergies or dietary requirements at the time of booking and again when ordering. While we take all reasonable precautions, we cannot guarantee that our dishes are completely free from allergens.
3.3 Outside Food and Beverages
No outside food or beverages are permitted to be brought into or consumed on the premises, with the exception of birthday cakes for special celebrations with prior approval from management.
3.4 Responsible Service of Alcohol
We are committed to the responsible service of alcohol. Management reserves the right to refuse service to intoxicated guests or those who cannot provide valid identification proving they are 18 years or older.
4. CHILDREN
4.1 Children Welcome
Children are welcome at One Red Dog. We ask that parents and guardians supervise children at all times to ensure the safety and comfort of all guests.
5. PAYMENT
5.1 Payment Methods
We accept cash, EFTPOS, Visa, and Mastercard. Payment is required at the conclusion of your meal.
5.2 Split Bills
We can accommodate split bills for groups. Please advise your server at the beginning of your meal if you require separate accounts.
6. SPECIAL EVENTS AND FUNCTIONS
6.1 Private Functions
For private function enquiries, please contact us directly on 04 918 4723. Special terms and conditions apply to private events and will be provided upon request.
7. PROPERTY AND LIABILITY
7.1 Personal Property
One Red Dog is not responsible for lost, stolen or damaged personal property. Please keep your belongings with you at all times.
7.2 Damage
Guests are responsible for any damage caused to restaurant property. Costs for repairs or replacement will be charged to the responsible party.
7.3 Behavior
We reserve the right to refuse service or ask guests to leave if their behavior is deemed inappropriate, disruptive, or offensive to other guests or staff.
8. HEALTH AND SAFETY
8.1 Compliance
One Red Dog complies with all applicable health and safety regulations. We maintain high standards of food safety and hygiene.
8.2 Emergency Situations
In the event of an emergency, please follow staff instructions. Emergency exits are clearly marked throughout the premises.
9. PRIVACY
9.1 Personal Information
Information collected during the booking process will be used solely for reservation purposes and to contact you regarding your booking. We will not share your information with third parties without your consent.
10. COMPLAINTS AND FEEDBACK
10.1 Feedback
We value customer feedback. If you have any concerns during your visit, please speak with a manager immediately so we can address the issue. Alternatively, you may contact us by phone or through our website.
11. CHANGES TO TERMS
11.1 Modifications
One Red Dog reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website and booking platforms.
12. CONTACT INFORMATION
One Red Dog
Steamship Building
North Queens Wharf
Wellington, New Zealand
Phone: 04 918 4723
Website: www.onereddog.co.nz
Effective Date: March 2026
By making a reservation at One Red Dog, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and Booking Policy.
